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Terms & Conditions

The following items govern the use of the Skin Deep website. Please read them carefully.

Skin Deep Beauty Products Limited is a New Zealand owned and operated company.


While we endeavor to supply accurate information on this site, errors and omissions may occur. Skin Deep Beauty Products Limited does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Skin Deep Beauty Products reserves the right to make changes on the content on this site at any time and without notice.  To the extent permitted by New Zealand law, Skin Deep Beauty Products makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this website or any other website. 

Intellectual Property

Skin Deep Beauty Products owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Skin Deep Beauty Products Limited welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties or for commercial purposes, any portion of this site without the express permission of Skin Deep Beauty Products.

  1. This website may not be modified or altered in any way.
  2. This website may not be distributed or sold, rented, leased or licensed to others.
  3. You may not remove any copyright or other proprietary notices contained in the Skin Deep content and user content.
  4. Skin Deep reserves the right to revoke the authorisation to view, download, and print this web at any time and any such use shall be discontinued immediately upon notice from Skin Deep.


Skin Deep Beauty Products requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us.


This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

Changes to this Agreement

Skin Deep Beauty Products reserves the right to alter, modify or update these terms of use.

Please also refer to our Privacy Policy for more information.


The trademarks, logos and service marks (“Marks”) displayed in this web are property of Skin Deep or other third parties. You are not permitted to use the Marks without prior written consent of Skin Deep or such third party that may own the Marks.  Skin Deep and the Skin Deep logo are trademarks of Skin Deep.

Prices (if applicable)

This website might contain price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.

Returns Policy

Unless authorised by management at Skin Deep Beauty Products Limited any stock returned for credit will not be readily accepted and may result in a restocking fee or where dubious circumstances occur will be forwarded back to the appropriate client.  Goods will only be accepted back if the goods have not been opened and the packaging undamaged.

Please check your goods upon receipt for any damage that may have been caused through transit (within New Zealand). Charges will not apply in cases where there has been an error by Skin Deep Beauty Products. Should there be any damage or leakage, please advise immediately as damaged and/ or incorrectly ordered goods will only be accepted up to 7 days after dispatch date. These return policies only apply to New Zealand clients/ customers.

Overseas orders are at your own risk. Skin Deep will not take any responsibility for any damages in transit or wrongly ordered products.  Shipping costs for returns are at the cost of the purchaser and must be undertaken within 7 days of receipt of your order.

Overseas Orders

Skin Deep is not responsible for any importation costs in relation to customs, tax or agricultural charges. This is the responsibility of the purchaser.

Shipping Policy


All local New Zealand consumer orders are free for orders $100 and over, otherwise they will incur a $10 shipping fee.

All International consumer orders have a minimum $50 shipping fee, depending on weight and location.

For New Zealand Wholesale Orders shipping is $15 + GST nationwide.

For International Wholesale Orders shipping is $130 excl GST and minimum order values apply.  We use our courier partners FedEx and NZ Post for delivery.


All orders are sent via a courier service to ensure fast & safe delivery to your door.

In general, please allow 3-5 days for your Skin Deep order to arrive at your door step. Delivery lead times depend on which area you live.  During Covid restrictions, and peak trading times like Christmas, time delays can be up to 7-10 working days.

Orders placed during a sale or promotion, can take up to 7 days to process through our warehouse. We endeavor to dispatch as quickly as possible, but please be patient and show kindness to our staff and the local carriers. The delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays due to unforeseen circumstances (e.g. strikes, natural disasters etc.)


If you need us to track your parcel, or help estimate on approximate arrival time more closely – please check the emailed tracking number provided or contact us.


As a signature is required on delivery, we suggest a work address if you think you won’t be home to sign for your delivery.
If for some reason, you miss your delivery, you will receive a notification card in your mail box, and you will be able to pick up your parcel from your nearest Courier depot.

Skin Deep does not accept responsibility for parcels that are misplaced after they have been signed for & delivered.

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